Online Warranty Registration

Thanks for purchasing products from us!

Thank you for verifying our genuine products.

Our Product has a strong security label combined with digital function QR Code which uses the latest technology. Our security label is generated with unique URL with no repetition to prevent counterfit & provide safety assurance.

Once registered, you will receive the warranty information via WhatsApp or sms message for reference.

Warranty Information & FAQ

Repair Handling fees:

  1. No charges will apply within the warranty period if the luggage is sent to our The Travel Store, Echolac or Lojel Retail outlets.
  2. However, a RM20 handling service fee will be charged for luggage sent to consignment counters in Parkson, Aeon or Sogo for repair.

There are 2 types of warranty as follow:

  1. Body – which cover the cracks and break in the shell. The main zipper is covered under warranty for a one-to-one replacement as well if it becomes faulty or stops functioning (Applicable to only EMINENT & ECHOLAC Brand)
    1. Replaced or repaired luggage is subject to the same warranty period as the original luggage. Replacement luggage may be provided in a colour different from the luggage you originally purchased. For limited edition, discontinued or out-of-stock luggage covered under the warranty, we guarantee only replacement of a product with equal retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item.
    2. There will be no refund should the retail value of the replacement is lesser than the original purchase value. If the retail value of the replacement product is higher than the original purchase price, the customer will need to pay the difference.
    3. A handling fee is required for replacement luggage to cover the claim submission process and shipping of the luggage to Malaysia. The fee is RM40 for Lojel brand and RM20 for other in-house brands.
  2. Accessories – which cover the wheels, handles, trolley, combination lock and zipper head/puller that break off and are no longer usable.


    A. Trolley Handle
    B. Top Carry Handle
    C. Side Bumper
    D. Wheel
    E. Combination Lock
    F. Zipper Puller
    G. Side Carry Handle
    H. Side Carry Handle
    I. Side Lock

Your luggage warranty does not apply in the following situations:

  1. If your proof of purchase is lost, or you did not register the warranty of your product on our website.
  2. If any unauthorized modifications or repairs have been made.

The warranty does not cover:

  1. Cosmetic damage (such as scratches, dents, or stains).
  2. UV degradation or exposure to extreme temperatures, acids, solvents, or moisture
  3. Normal wear and tear:
    – Exposure to extreme temperatures, acids, solvents, or moisture
    – Fabric abrasion
    – Rips, tears, or cuts
    – Melted zippers or fabric
    – Stains (grease, oil, dirt, ink, etc.）
  4. Abuse, overloading, or rough handling during transport by airlines, 3rd parties, the luggage owner, or other travel organizations.
  5. Improper care or misuse
  6. Excessive sun exposure
  7. The use of inappropriate cleaning products